Back in the early Two-Thousands when we started doing 24/7 monitoring reporting, it was a big deal quite a differentiator. I couldn’t think of any of my competition that were doing reporting and monitoring at that level at that time.
Well, fast forward fifteen plus years and now everybody’s doing it. 24/7 really is kind of a barrier to entry. If you’re not having your IT guy monitor your stuff 24/7, you’ve got to get a new IT guy. Its really cheap nowadays and everybody can do it.
But it begs the question if everybody’s doing it and everybody has that technology available, what’s the differentiator? Well, to us what I really think it comes down to is the experience they have with their monitoring. It really comes down to process, and policies, and procedures, and the way your people are trained.
What do you do when an alert comes in? Alerts can come flooding in by the thousands. What does that mean? Well, you have to know how to tune your device so they’re monitoring the right things, the things that really count. At the end of the day, all we really care about is, can I show up at work, can my employees be productive, can I get the things done my business was designed to do with the help of technology and I need my reporting to make sure that if something is going to happen it’s not going to happen in such a way to completely take me off line or cause a major disruption to my business.
If you’re monitoring is working properly you get the monitors, you get a proactive alert, somebody takes action on it, and you should be able to keep going with your business without any business interruption whatsoever.